Call Centre / Customer Service Recruitment Agencies Directory
Despite a recent wave of outsourcing in the industry, the Customer Service Sector employs more than 300,000 personnel in the UK and doles out over £5 billion in annual wages. In the past few years - having become notoriously inefficient due to communication issues - there has been a gradual reversal in the outsourcing of Call Centre Staff positions, and the number of UK jobs appears to be slowly rebounding.
Customer service recruitment
Recruitment agencies are especially looking for candidates with patience, an ability to learn quickly, and strong verbal communication skills, (bilingual applicants have a considerable advantage). Typing proficiency and IT literacy are also desirable qualities, but aside from these basic skills, there are no formal requirements for entry into the field. Training is typically given on the job, and no degrees or certification are needed.
Salaries
Employees on the low end of the salary scale tend to earn between £13K and £15K annually, but experienced professionals, including Team Leaders and Managers, usually earn closer to £25K. The overall average salary in the UK is about £17K. Employment is available on part-time and full-time basis, and the working hours are standard: rarely requiring overtime. Some companies, however, do staff night shifts and offer 24/7 customer support. Secretarial recruitment agencies report that call centre staff will sometimes make the move to office based jobs and are perfectly suited to those with a good telephone manner.
Red Flag Recruitment
Genesis Employment
Industrial Temporaries
Eileen Richards Recruitment
Jacob Thomas Associates
Regional Recruitment Services
Absolute Personnel
Interwork Recruitment Consultants
The Sammons Group
Cream Personnel
e-Tech Recruitment
Red Door Recruitment
CareerLink Ltd
Prince Personnel Limited
Gill Cooke Personnel
Pertemps Office & Professional
Kerry Collins Recruitment
Collective Recruit
Able Recruitment Services
Zebralight Recruitment
Most Popular Call Centre / Customer Service Job Roles
Most Popular Locations for Call Centre / Customer Service
England
AvonBedfordshire
Berkshire
Buckinghamshire
Cambridgeshire
Cheshire
Cumbria
Derbyshire
Devon
Dorset
County Durham
Essex
Gloucestershire
Hampshire
Hertfordshire
Call Centre / Customer Service Salaries
