A complaints handler is a key member of an organisation’s customer service department. They are the first point of contact for customers who have an issue to raise about a product or service. Due to the nature of the role, candidates will need to have excellent people skills and be able to remain professional under pressure.
Complaints handler jobs can be found in a variety of industries, although some of the most common employer types include banks, retailers, travel companies, and telecommunication firms. As a result, hiring managers may choose to work with a recruitment agency that specialises in their market, however, multi-sector and high street recruiters will also likely cover this role.