Call Centre Agent recruitment agency listing

A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.

Skillset and qualifications

There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.

A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.

Industries for employment and salaries

Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.

Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.

Recruitment in the Call Centre Industry

Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.

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Displaying 21 of 62 Agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.

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Get Recruited - Sales & Marketing

Get Recruited is a multi-sector consultancy that can address the permanent, seasonal and high volume demands of customer service & sales departments across the UK. We have over 150 years of combined recruitment experience and are adept at identifying the telecommunication, IT and interpersonal skills that our partners expect. We are continually developing our attraction techniques and aren't limited to the level of personnel that we can supply.
Coverage  UK Wide
Birmingham Business Park, Birmingham, West Midlands, B37 7YN
100 Old Hall Street, Liverpool, Merseyside, L3 9BP 31 Southampton Row, Holborn, London, WC1B 5HJ Barclay House, 35 Whitworth Street West, Manchester, Lancashire, M1 5NG
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Axis Sales & Marketing Recruitment

As a Sales & Marketing specialists we let statistics speak for themselves: 3:1 interview to placement ratio: 97.5% right first time shortlists: 16 days average delivery: 77% of candidates placed are passive (NOT VIA JOB BOARDS) Temporary & Permanent solutions, including Search & Selection projects. We will consult and advise you on the most effective solution to ensure on time project delivery and your repeat business.
Coverage  Greater Manchester, Cheshire and Merseyside
Merchant House, Crook Street, Chester, Cheshire, CH1 2BE
The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ Imperial Court, 2 Exchange Quay, Manchester, Greater Manchester, M5 3EB
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Intro Recruitment Limited

Specialist Call Centre/ Customer Service providers having placed both Temporary and Permanent placements in the past 12 months. 15% of annual salary charge on permanent recruitment and a 14 week temp to perm with no introductory charge on the temporary side.We offer skills testing and a thorough interview with 2 reference checks on every candidate registered ensures that we do the job right the first time.
Coverage  30 mile radius of Wigan
27-29 Library Street, Wigan, Lancashire, WN1 1NN

Recruiter Tip

Have the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.

Berry Recruitment - Commercial Division

From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
Coverage  UK wide
Temple Court, 13A Cathedral Road, Cardiff, Wales, CF11 9HA
291 293 High Street, Croydon, Surrey, CR0 4RR 20 Woodland Road, Darlington, County Durham, DL3 7PL 4 Providence Court, Pynes Hill, Exeter, Devon, EX2 5JL Courtyard House, Mill Lane, Godalming, Surrey, GU7 1EY Offices 10-11, Quay West Business Centre, Quay Lane, Gosport, Hampshire, PO12 4LJ 26 Terminus Street, Harlow, Essex, CM20 1EY 5 Town Centre, Hatfield, Hertfordshire, AL10 0JZ 383 Hendon Way, London, NW4 3LP 110 Cranbrook Road, Ilford, Essex, IG1 4LZ 67A High Street, King's Lynn, Norfolk, PE30 1AY Limehurst House, Bridge Street, Loughborough, Leicestershire, LE11 1NH 16 Pudding Lane, Maidstone, Kent, ME14 1LT 56 Sheep Street, Northampton, Northamptonshire, NN1 2LZ 4th Floor, Unipart House, Garsington Road, Oxford, Oxfordshire, OX4 2PG 211 Pearl House, Anson Court Technology Park, Stafford, Staffordshire, ST18 0GB Mitre House, 9/15 High Street, Sutton, Surrey, SM1 1DF 13-15 Rumbridge Street, Totton, Southampton, Hampshire, SO40 9DQ First Floor, Charles House, Charles Street, Truro, Cornwall, TR1 2PQ 11 - 13 Ravenswood Crescent, High Street, West Wickham, London, BR4 0JH
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Anne Jagger Recruitment LTD

Anne Jagger have a long history in Call Centre and Customer service recruitment. Working with high-volume users in the telecoms and sales industry, Anne Jagger recruitment have the experience and resources to manage temporary call-centre workers and recruit experienced Customer Service managers.
Coverage  Uk Wide
7 Pancras Square, London, Greater London, NW1 0AG

Badger Associates Ltd

The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
Coverage  East Anglia and surrounding areas
Pottergate Street, Aslacton, Norwich, Norfolk, NR15 2JU

Cottrell Moore Ltd

Candidates are more than just a name on a CV and our personal approach to recruitment ensures that our clients are supplied with staff who have the skills and personality to excel in their organisation. Cottrell Moore covers all Customer Service roles with our competency approach enabling us to find the best staff in Technology, Operations, Training and Business Services. We are a national agency who working directly to the needs of our clients
Coverage  East Anglia, Home Counties and South East
Bury ST Edmunds, Bury St Edmunds, Suffolk, IP33 2AA
Cambridge, Cambridgeshire, CB10 1HH Chelmsford, Essex, CM2 0AA Colchester, Essex, CO4 5JL Hitchin, Hertfordshire, SG4 0BU Newmarket, Suffolk, CB8 7SX Norwich, Norfolk, NR4 7QA Stansted, Essex, CM24 1RW Stevenage, Hertfordshire, SG1 4EH Unit 3, 47 Knightsdale Road, Ipswich, Suffolk, IP1 4JJ
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Try Staff Ltd

We help our customers because they get candidates who can do the job, live locally, and become key member of staff. This is achieved by face to face interviewing,checking references, and spending the time to fill each vacancy properly. The same effort is put into finding a call centre person for 5 days as a full time call centre manager.
Coverage  Throughout the Midlands
3 Steyning Road, South Yardley, Birmingham, West Midlands, B26 1HH

Think Specialist Recruitment - OFFICE SUPPORT STAFF EXPERTS

A Hertfordshire based Recruitment agency providing Office Support staff - customer service, administration & secretarial. We supply temporary, contract & permanent staff from entry through to Director level. As a local agency we are keen to develop long term relationships with local clients, providing a professional & cost effective solution. We are delighted to offer exclusive, discounted rates to clients registering vacancies via Agency Central
Coverage  Hertfordshire, Bedfordshire,Buckinghamshire
Atlantic Business Centre, Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BB

The Best Connection

The Best Connection specialises in the supply of flexible workforce solutions to the industrial, warehouse, distribution & logistics, retail, and food sectors. If you are a candidate seeking employment, or a client looking for staff, please feel free to call one of our consultants who will help find the perfect match.
Coverage  South East and West Sussex
157a Montague Street, Worthing, West Sussex, BN113BZ

Reiver Recruitment

The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
Coverage  Scottish Borders and surrounding areas
Boarding School Yard, 90 Marygate, Berwick-upon-Tweed, Northumberland, TD15 1BN
Ettrick Riverside, Dunsdale Road, Selkirk, Scottish Borders, TD7 5EB
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CMD RECRUITMENT LIMITED

CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
Coverage  South West
Unit 5 Fourbrooks Business Park, Maundrell Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PP
13 Market Place, Devizes, Wiltshire, SN10 1HT 4 Lancaster House, Lancaster Park, Bowerhill, Melksham, Wiltshire, SN12 6TT
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Brightwork Ltd

Former Customer Service professionals help to make up our consultant team and that's why we are the ideal choice of recruitment partners when looking to fill Contact Centre roles. We also address areas such as Technology and Training, offering complete coverage of an industry that requires patient and friendly candidates with excellent communication skills - qualities we check for. We work with applicants and employers to find a perfect match.
Coverage  Scotland
20 Stafford Street, Edinburgh, Lothian, EH3 7BD
209/211 St Vincent Street, Glasgow, Strathclyde, G2 5QY
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Active Recruiting Consultants Ltd (ARC)

ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
Coverage  London and South-East focus, but UK-wide
Valley House, 43 Rectory Lane, Banstead, Surrey, SM7 3PE

Trident Resourcing

Trident Resourcing isn't your typical recruitment agency. We are a proactive consultancy that is proud to possess a database of the brightest Customer Service candidates in the UK. By implementing a managed process, that includes frequent communication, we're able to identify the right candidate fit for all Operational roles including Call Centre Agent, Supervisor and Customer Service Manager. We deliver on time and to the highest standard.
Coverage  United Kingdom
Unit 38 & 39 Carlisle Business Centre, Carlisle Road, Bradford, West Yorkshire, BD8 8BD

Hardy Recruitment - Permanent & Contract Staffing Solutions

How do Hardy Recruitment find future sales leaders Call Centre and Customer Service staff? Chances are we know them already!Few understand what makes a great salesperson like Hardy Recruitment. What's more, no-one works harder to find them. We've been hunting down the very best salespeople for years. During this time, we have placed countless talent into great sales role. We are continually inspired by what so many have gone on to achieve.
Coverage  National
Church Road, Parkstone, Poole, Dorset, BH14 0NQ

Staffbase Recruitment

We can provide fast cost effective temporary and permanent recruitment solutions for companies who are hiring contact centre personnel. We can recruit staff to work in inbound customer service jobs, call centre advisers jobs, call handlers jobs, outbound sales/ tele-sales jobs, technical advisor jobs and bi-lingual customer service jobs. If you need call centre staff then call us now.
Coverage  Midlands
Lumonics House, Valley Drive, Swift Valley Ind Est, Rugby, Warwickshire, CV21 1TQ

Connect Appointments

Customer service is incredibly important, but finding staff who can survive the rigours of this sector is not always easy. If you want to find someone who can represent your company's principles when it counts most, you may have your work cut out. By speaking to us, you'll ensure not only that you'll find the best staff, but also that you'll do so with efficiency.
Coverage  Scotland & North East England
152 West Marketgait, Dundee, DD1 1NJ
Suite 106, Westpoint, 4 Redheughs Rigg, South Gyle, Edinburgh, EH12 9DQ 200 Bath Street, Glasgow, Scotland, G2 4HG 10-18 Hope Street, Hamilton, South Lanarkshire, ML3 6AF 19 Shairps Business Park, Houston Road, Houston Industrial Estate, Livingston, West Lothian, EH54 5FD 4 Admiral Way, Sunderland, Tyne & Wear, SR3 3XW
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Totally Recruitment - Commercial

Totally Recruitment have a dedicated Commercial Division covering both Temporary and Permanent positions. Some of the sectors covered are: Managerial, Secretarial, Administrative, Call Centre Staff, Sales. We have subscriptions with most major job boards, this giving us direct access to 1000’s of CV’s instantly, in addition we resource from our own in-house database of available candidates seeking temporary & permanent opportunities.
Coverage  Birmingham, Coventry, Black Country, West Midlands
4 Granby Avenue, Garretts Green, Birmingham, West Midlands, B33 0SJ
Suite 4, Pure Offices (Oldbury), Broadwell Road, Oldbury, Birmingham, West Midlands, B69 4BY
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Flexible Solutionz Limited

Flexible Solutionz have been helping companies recruit within the Customer Services industry for many years. We have a proven track record of success across this discipline. We are able to provide testimonials & references on request. We offer excellent rates & rebate schemes to protect your investment.
Coverage  North West England
The Offices, 53 King Street, Manchester, M2 4LQ
Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5BG
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Gold Recruitment Services

Gold Recruitment Services offers a comprehensive service, supplying quality staff to Call Centre and Customer Services industry. Our unique service is tailored to meet the needs of each individual client from negotiable charge rates to extensive database of experience workers, we are a reliable and fast solution to your recruitment needs.
Coverage  UK Wide
Suite 1 Blackburn Enterprise Centre, Blackburn, Lancashire, BB1 3HQ
15 Station Road, Cheadle Hulme, Stockport, Cheshire, SK8 5AF
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