Call Centre Agent recruitment agency listing
A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.
Skillset and qualifications
There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.
A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.
Industries for employment and salaries
Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.
Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.
Recruitment in the Call Centre Industry
Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.
Displaying 26 of 69 Agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.
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Get Recruited - Sales & Marketing
Get Recruited is a multi-sector consultancy that can address the permanent, seasonal and high volume demands of customer service & sales departments across the UK. We have over 150 years of combined recruitment experience and are adept at identifying the telecommunication, IT and interpersonal skills that our partners expect. We are continually developing our attraction techniques and aren't limited to the level of personnel that we can supply.
Coverage UK Wide
Birmingham Business Park,
Birmingham,
West Midlands,
B37 7YN
100 Old Hall Street,
Liverpool,
Merseyside,
L3 9BP
31 Southampton Row,
Holborn,
London,
WC1B 5HJ
Barclay House,
35 Whitworth Street West,
Manchester,
Lancashire,
M1 5NG
Axis Sales and Marketing Recruitment
At Axis we let our statistics speak for themselves: 3:1 interview to placement ratio: 97.5% right first time shortlists: 16 days average delivery: 77% of candidates placed were passive (NOT VIA JOB BOARDS) Temporary & Permanent solutions, including Search & Selection projects delivered by The Advocate Group (Sister Co). We will consult and advise you on the most effective solution to ensure on time project delivery and your repeat business.
Coverage UK Wide
Merchant House,
Crook Street,
Chester,
Cheshire,
CH1 2BE
The Plaza,
100 Old Hall Street,
Liverpool,
Merseyside,
L3 9QJ
Imperial Court,
2 Exchange Quay,
Manchester,
Greater Manchester,
M5 3EB
Berry Recruitment - Commercial Division
From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
Coverage UK wide
Office 1,
Kingston Court,
Walsall Road,
Cannock,
Staffs,
WS11 0HQ
Temple Court,
13A Cathedral Road,
Cardiff,
Wales,
CF11 9HA
291 293 High Street,
Croydon,
Surrey,
CR0 4RR
20 Woodland Road,
Darlington,
County Durham,
DL3 7PL
4 Providence Court,
Pynes Hill,
Exeter,
Devon,
EX2 5JL
Courtyard House,
Mill Lane,
Godalming,
Surrey,
GU7 1EY
Offices 10-11,
Quay West Business Centre,
Quay Lane,
Gosport,
Hampshire,
PO12 4LJ
26 Terminus Street,
Harlow,
Essex,
CM20 1EY
5 Town Centre,
Hatfield,
Hertfordshire,
AL10 0JZ
383 Hendon Way,
London,
NW4 3LP
110 Cranbrook Road,
Ilford,
Essex,
IG1 4LZ
67A High Street,
King's Lynn,
Norfolk,
PE30 1AY
Limehurst House,
Bridge Street,
Loughborough,
Leicestershire,
LE11 1NH
16 Pudding Lane,
Maidstone,
Kent,
ME14 1LT
56 Sheep Street,
Northampton,
Northamptonshire,
NN1 2LZ
4th Floor,
Unipart House,
Garsington Road,
Oxford,
Oxfordshire,
OX4 2PG
13-15 Rumbridge Street,
Totton,
Southampton,
Hampshire,
SO40 9DQ
Mitre House,
9/15 High Street,
Sutton,
Surrey,
SM1 1DF
First Floor,
Charles House,
Charles Street,
Truro,
Cornwall,
TR1 2PQ
Recruiter Tip
Have the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.Think Specialist Recruitment - OFFICE SUPPORT STAFF EXPERTS
A Hertfordshire based Recruitment agency providing Office Support staff - customer service, administration & secretarial. We supply temporary, contract & permanent staff from entry through to Director level. As a local agency we are keen to develop long term relationships with local clients, providing a professional & cost effective solution. We are delighted to offer exclusive, discounted rates to clients registering vacancies via Agency Central
Coverage Hertfordshire, Bedfordshire,Buckinghamshire
Atlantic Business Centre,
Hamilton House,
111 Marlowes,
Hemel Hempstead,
Hertfordshire,
HP1 1BB
Wild Berry Associates
Wild Berry Associates is an exciting central London based agency that specialises in bringing reputable commercial talent to the capital’s employers. With the help of a large team of experienced recruiters, all experts in their field, Wild Berry Associates offers high quality placement solutions for Office, Professional Services, Customer Service, Sales and Finance positions. We’re committed to excellence and make your success our priority
Coverage london
250 Tottenham Court Road,
London,
Greater London,
W1T 7QZ
Anne Jagger Recruitment LTD
Anne Jagger have a long history in Call Centre and Customer service recruitment. Working with high-volume users in the telecoms and sales industry, Anne Jagger recruitment have the experience and resources to manage temporary call-centre workers and recruit experienced Customer Service managers.
Coverage Uk Wide
7 Pancras Square,
London,
Greater London,
NW1 0AG
Cottrell Moore Ltd
Candidates are more than just a name on a CV and our personal approach to recruitment ensures that our clients are supplied with staff who have the skills and personality to excel in their organisation. Cottrell Moore covers all Customer Service roles with our competency approach enabling us to find the best staff in Technology, Operations, Training and Business Services. We are a national agency who working directly to the needs of our clients
Coverage East Anglia, Home Counties and South East
Bury ST Edmunds,
Bury St Edmunds,
Suffolk,
IP33 2AA
Cambridge,
Cambridgeshire,
CB10 1HH
Chelmsford,
Essex,
CM2 0AA
Colchester,
Essex,
CO4 5JL
Hitchin,
Hertfordshire,
SG4 0BU
Newmarket,
Suffolk,
CB8 7SX
Norwich,
Norfolk,
NR4 7QA
Stansted,
Essex,
CM24 1RW
Stevenage,
Hertfordshire,
SG1 4EH
Unit 3,
47 Knightsdale Road,
Ipswich,
Suffolk,
IP1 4JJ
Adam Butler Consultancy
Call Centre / Customer Service industry Recruitment Specialists who access the UK's widest network of talent. Quickly understanding your requirements and matching you to a credible and relevant shortlist. Our success rate speaks for itself - 92% of all jobs we work on are filled within 4 weeks which is why our customer retention level is always over 90%.
Coverage UK Wide
Unit 14G,
Old Marsh Farm Barns,
Welsh Road,
Sealand,
Deeside,
Flintshire,
CH5 2LY
Totally Recruitment - Commercial
Totally Recruitment have a dedicated Commercial Division covering both Temporary and Permanent positions. Some of the sectors covered are: Managerial, Secretarial, Administrative, Call Centre Staff, Sales. We have subscriptions with most major job boards, this giving us direct access to 1000’s of CV’s instantly, in addition we resource from our own in-house database of available candidates seeking temporary & permanent opportunities.
Coverage Birmingham, Coventry, Black Country, West Midlands
4 Granby Avenue,
Garretts Green,
Birmingham,
West Midlands,
B33 0SJ
Suite 4,
Pure Offices (Oldbury),
Broadwell Road,
Oldbury,
Birmingham,
West Midlands,
B69 4BY
Badger Associates Ltd
The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
Coverage East Anglia and surrounding areas
Pottergate Street,
Aslacton,
Norwich,
Norfolk,
NR15 2JU
Intro Recruitment
Specialist Call Centre/ Customer Service providers having placed both Temporary and Permanent placements in the past 12 months. 15% of annual salary charge on permanent recruitment and a 14 week temp to perm with no introductory charge on the temporary side.We offer skills testing and a thorough interview with 2 reference checks on every candidate registered ensures that we do the job right the first time.
Coverage 15 mile radius of Wigan
27-29 Library Street,
Wigan,
Lancashire,
WN1 1NN
Active Recruiting Consultants Ltd (ARC)
ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
Coverage London and South-East focus, but UK-wide
Valley House,
43 Rectory Lane,
Banstead,
Surrey,
SM7 3PE
Reiver Recruitment
The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
Coverage Scottish Borders and surrounding areas
Boarding School Yard,
90 Marygate,
Berwick-upon-Tweed,
Northumberland,
TD15 1BN
Ettrick Riverside,
Dunsdale Road,
Selkirk,
Scottish Borders,
TD7 5EB
Try Staff Ltd
We help our customers because they get candidates who can do the job, live locally, and become key member of staff. This is achieved by face to face interviewing,checking references, and spending the time to fill each vacancy properly. The same effort is put into finding a call centre person for 5 days as a full time call centre manager.
Coverage Throughout the Midlands
3 Steyning Road,
South Yardley,
Birmingham,
West Midlands,
B26 1HH
Konnect Recruitment Ltd
We pride ourselves on our ability to build relationships, so know a thing or two about recruiting for Customer Service positions. At Konnect Recruitment, we place your requirements at the very centre of our solutions, providing all types of Call Centre and Customer Service staff for permanent positions and temporary cover. Even if you need someone ASAP, our team are flexible to your needs, your budget and your deadline.
Coverage UK Wide
SUITE 2,
5 ST VINCENT STREET,
EDINBURGH,
SCOTLAND,
EH3 6SW
101 Fearnley Mill,
Old Lane,
Halifax,
West Yorkshire,
HX3 5WP
City West Business Park,
Gelderd Road,
Building 3,
Leeds,
West Yorkshire,
LS12 6LN
The Best Connection
The Best Connection specialises in the supply of flexible workforce solutions to the industrial, warehouse, distribution & logistics, retail, and food sectors. If you are a candidate seeking employment, or a client looking for staff, please feel free to call one of our consultants who will help find the perfect match.
Coverage South East and West Sussex
157a Montague Street,
Worthing,
West Sussex,
BN113BZ
Trident Resourcing
Trident Resourcing isn't your typical recruitment agency. We are a proactive consultancy that is proud to possess a database of the brightest Customer Service candidates in the UK. By implementing a managed process, that includes frequent communication, we're able to identify the right candidate fit for all Operational roles including Call Centre Agent, Supervisor and Customer Service Manager. We deliver on time and to the highest standard.
Coverage United Kingdom
Unit 38 & 39 Carlisle Business Centre,
Carlisle Road,
Bradford,
West Yorkshire,
BD8 8BD
Wild Recruitment - Customer Service & Sales Division
Wild Recruitment appreciates that the Call Centre & Customer Service industry requires calm, professional people, so we make sure to interview all candidates to check that they have the necessary qualities for success. Our dedicated Customer Service & Sales Division can source staff for Telemarketing, Customer Advisor, Help Desk and Account Management roles. Contact us, and take advantage of our own high standard of Customer Service.
Coverage Hampshire, Dorset and Buckinghamshire
Unit 7,
Linford Forum,
Rockingham Drive,
Linford Wood,
Milton Keynes,
Buckinghamshire,
MK14 6LY
2-4 Wimborne Road,
Poole,
Dorset,
BH15 2BU
46-48 Arundel Street,
Portsmouth,
Hampshire,
PO1 1NL
Stafffinders Limited
At Stafffinders we believe that it comes down to having the right staff within your team. Call centres and customer service therefore need to match the quality of your organisation. We recruit for bilingual agent jobs, contact centre manager jobs, inbound customer service agent jobs, call centre jobs, director jobs, inbound sales jobs, inbound technical support jobs, outbound sales jobs, training officer jobs and team manager jobs.
Coverage Scotland
139 George Street,
Edinburgh,
Midlothian,
EH2 4JY
6 New Street,
Paisley,
West Lanarkshire,
PA1 1XY
CMD RECRUITMENT LIMITED
CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
Coverage South West
Unit 5 Fourbrooks Business Park,
Maundrell Road,
Porte Marsh Industrial Estate,
Calne,
Wiltshire,
SN11 9PP
13 Market Place,
Devizes,
Wiltshire,
SN10 1HT
4 Lancaster House,
Lancaster Park,
Bowerhill,
Melksham,
Wiltshire,
SN12 6TT
Brightwork Ltd
Former Customer Service professionals help to make up our consultant team and that's why we are the ideal choice of recruitment partners when looking to fill Contact Centre roles. We also address areas such as Technology and Training, offering complete coverage of an industry that requires patient and friendly candidates with excellent communication skills - qualities we check for. We work with applicants and employers to find a perfect match.
Coverage Scotland
20 Stafford Street,
Edinburgh,
Lothian,
EH3 7BD
209/211 St Vincent Street,
Glasgow,
Strathclyde,
G2 5QY
Time Recruitment Solutions Ltd
Time Recruitment are one of the UK's leading independent recruitment firms with offices in Manchester, London and Birmingham. Specialising in four key recruitment sectors, we have seen phenomenal growth since our launch in 2002. Our specialist sector knowledge combined with our understanding of the marketplace has allowed us to develop strong relationships with both our clients and candidates.
Coverage UK
The Old Mill,
8 Loom Street,
Manchester,
Greater Manchester,
M4 6AN
Flexible Solutionz Limited
Flexible Solutionz have been helping companies recruit within the Customer Services industry for many years. We have a proven track record of success across this discipline. We are able to provide testimonials & references on request. We offer excellent rates & rebate schemes to protect your investment.
Coverage North West England
The Offices,
53 King Street,
Manchester,
M2 4LQ
Springfield House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5BG
Connect Appointments
Customer service is incredibly important, but finding staff who can survive the rigours of this sector is not always easy. If you want to find someone who can represent your company's principles when it counts most, you may have your work cut out. By speaking to us, you'll ensure not only that you'll find the best staff, but also that you'll do so with efficiency.
Coverage Scotland & North East England
152 West Marketgait,
Dundee,
DD1 1NJ
Suite 106,
Westpoint,
4 Redheughs Rigg,
South Gyle,
Edinburgh,
EH12 9DQ
200 Bath Street,
Glasgow,
Scotland,
G2 4HG
10-18 Hope Street,
Hamilton,
South Lanarkshire,
ML3 6AF
19 Shairps Business Park,
Houston Road,
Houston Industrial Estate,
Livingston,
West Lothian,
EH54 5FD
4 Admiral Way,
Sunderland,
Tyne & Wear,
SR3 3XW
Staffbase Recruitment
We can provide fast cost effective temporary and permanent recruitment solutions for companies who are hiring contact centre personnel. We can recruit staff to work in inbound customer service jobs, call centre advisers jobs, call handlers jobs, outbound sales/ tele-sales jobs, technical advisor jobs and bi-lingual customer service jobs. If you need call centre staff then call us now.
Coverage Midlands
Lumonics House,
Valley Drive,
Swift Valley Ind Est,
Rugby,
Warwickshire,
CV21 1TQ
Gold Recruitment Services
Gold Recruitment Services offers a comprehensive service, supplying quality staff to Call Centre and Customer Services industry. Our unique service is tailored to meet the needs of each individual client from negotiable charge rates to extensive database of experience workers, we are a reliable and fast solution to your recruitment needs.
Coverage UK Wide
Suite 1 Blackburn Enterprise Centre,
Blackburn,
Lancashire,
BB1 3HQ
15 Station Road,
Cheadle Hulme,
Stockport,
Cheshire,
SK8 5AF