Call Centre Agent recruitment agency listing
A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.
Skillset and qualifications
There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.
A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.
Industries for employment and salaries
Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.
Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.
Recruitment in the Call Centre Industry
Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.
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Driver Hire Grimsby and Scunthorpe provide the most professional recruitment service throughout North Lincolnshire, North-East Lincolnshire and East Lindsey. Although we have a long history in the logistics industry, we are able to meet all of your staffing needs. Providing a 24/7 service manned by us locally. We are always on hand to meet your needs and exceed your expectations in recruiting temporary and permanent staff for your business
Covers: Scunthorpe Grimsby Louth Caistor Brigg Immingham | Contract, Part Time, Permanent, Temporary | Salaries from £17k - £60k
ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
Covers: London and South-East focus, but UK-wide | Contract, Permanent | Salaries from £17k - £100k
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Specialists with construction Haulage and warehousing Job Switch specialist recruiters work across the sector, supplying permanent and temporary solutions for your organisation. We can recruit for all positions and experience levels within the market including site/project managers, HGV Drivers, engineers, quantity surveyors, design managers and skilled trades.
Covers: UNITED KINGDON | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
Empowering Careers, Elevating Businesses: Discover Your Success with Our Expert Recruitment Services. Unleash Your Potential as We Connect Top Talent with Exceptional Opportunities, Transforming Futures Together
Covers: United Kingdom | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
We are an independent recruitment company providing temporary and permanent solutions across Shropshire & The West Midlands including Managed Service Solutions and Recruitment Process Outsourcing. Our clients include small to medium enterprises and leading Blue Chip companies. We work in partnership with our clients and pride ourselves on our personal approach to meeting their requirements.
Covers: Midlands & Shropshire | Contract, Part Time, Permanent, Temporary | Salaries £15k - £60k
Optimal Recruitment is your trusted partner in the world of talent acquisition. As a boutique recruitment agency, we specialise in serving a diverse range of industries, making us the ideal choice for organisations seeking top talent in Legal roles, HR, Accountancy and Finance, General Insurance, Risk, Compliance & Audit, Marketing, Business Development & Sales, Customer Service, Programme & Project Management, and Operational Management.
Covers: M62 Corridor, London, Birmingham, Newcastle | Contract, Part Time, Permanent, Temporary | Salaries from £17k - £100k+
Our business established in 2011, has grown in expertise in understanding the fintech industry and the technical customer service roles required in this sector. We provide staffing for start ups to larger international companies for fixed term, permanent, temporary positions. We provide a personal service, working closely with our clients in sourcing the best person fit for each role with the right experience, qualifications and expertise.
Covers: UK wide | Contract, Permanent, Temporary | Salaries £15k - £100k+
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