Call Centre Agent recruitment agency listing
A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.
Skillset and qualifications
There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.
A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.
Industries for employment and salaries
Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.
Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.
Recruitment in the Call Centre Industry
Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.
Displaying 17 of 642 Agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.
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Reiver Recruitment
The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
Coverage Scottish Borders and surrounding areas
Boarding School Yard,
90 Marygate,
Berwick-upon-Tweed,
Northumberland,
TD15 1BN
Ettrick Riverside,
Dunsdale Road,
Selkirk,
Scottish Borders,
TD7 5EB
Get Recruited - Sales & Marketing
Get Recruited is a multi-sector consultancy that can address the permanent, seasonal and high volume demands of customer service & sales departments across the UK. We have over 150 years of combined recruitment experience and are adept at identifying the telecommunication, IT and interpersonal skills that our partners expect. We are continually developing our attraction techniques and aren't limited to the level of personnel that we can supply.
Coverage UK Wide
Birmingham Business Park,
Birmingham,
West Midlands,
B37 7YN
100 Old Hall Street,
Liverpool,
Merseyside,
L3 9BP
31 Southampton Row,
Holborn,
London,
WC1B 5HJ
Second Floor,
Fountain House,
83 Fountain Street,
Manchester,
Lancashire,
M2 2EE
Try Staff Ltd
Try Temps has offered excellent customer service when supplying staff to call centres and other service based roles.
Coverage West Midlands
3 Steyning Road,
South Yardley,
Birmingham,
West Midlands,
B26 1HH
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Axis Sales Recruitment
As a sales recruitment specialists we let statistics speak for themselves: 3:1 interview to placement ratio: 97.5% right first time shortlists: 16 days average delivery: 77% of candidates placed are passive (NOT VIA JOB BOARDS) Temporary & Permanent solutions, including Search & Selection projects. We will consult and advise you on the most effective solution to ensure on time project delivery and your repeat business.
Coverage North West England, North Wales & Midlands
4 Temple Row,
Birmingham,
West Midlands,
B2 5HG
Merchant House,
Crook Street,
Chester,
Cheshire,
CH1 2BE
The Plaza,
100 Old Hall Street,
Liverpool,
Merseyside,
L3 9QJ
Imperial Court,
2 Exchange Quay,
Manchester,
Greater Manchester,
M5 3EB
Recruiter Tip
Have the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.Active Recruiting Consultants Ltd (ARC)
ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
Coverage London and South-East focus, but UK-wide
Valley House,
43 Rectory Lane,
Banstead,
Surrey,
SM7 3PE
Badger Associates Ltd
The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
Coverage East Anglia and surrounding areas
Pottergate Street,
Aslacton,
Norwich,
Norfolk,
NR15 2JU
Anne Jagger Recruitment LTD
Anne Jagger have a long history in Call Centre and Customer service recruitment. Working with high-volume users in the telecoms and sales industry, Anne Jagger recruitment have the experience and resources to manage temporary call-centre workers and recruit experienced Customer Service managers.
Coverage Uk Wide
7 Pancras Square,
London,
Greater London,
NW1 0AG
Think Specialist Recruitment - OFFICE SUPPORT STAFF EXPERTS
A Hertfordshire based Recruitment agency providing Office Support staff - customer service, administration & secretarial. We supply temporary, contract & permanent staff from entry through to Director level. As a local agency we are keen to develop long term relationships with local clients, providing a professional & cost effective solution. We are delighted to offer exclusive, discounted rates to clients registering vacancies via Agency Central
Coverage Hertfordshire, Bedfordshire,Buckinghamshire
Maylands Business Centre,
Redbourn Road,
Hemel Hempstead,
Hertfordshire,
HP2 7ES
Konnect Recruitment Ltd
We pride ourselves on our ability to build relationships, so know a thing or two about recruiting for Customer Service positions. At Konnect Recruitment, we place your requirements at the very centre of our solutions, providing all types of Call Centre and Customer Service staff for permanent positions and temporary cover. Even if you need someone ASAP, our team are flexible to your needs, your budget and your deadline.
Coverage UK Wide
Konnect House,
7 Carlton Street,
Halifax,
West Yorkshire,
HX1 2AL
The Beacon,
Westgate Rd,
Newcastle,
Tyne And Wear,
NE4 9PQ
The Best Connection
The Best Connection specialises in the supply of flexible workforce solutions to the industrial, warehouse, distribution & logistics, and food sectors. If you are a candidate seeking employment, or a client looking for staff, please feel free to call one of our consultants who will help find the perfect match.
Coverage Sussex
157a Montague Street,
Worthing,
West Sussex,
BN113BZ
Berry Recruitment - Office and Finance division
From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
Coverage UK wide
20 Woodland Road,
Darlington,
County Durham,
DL3 7PL
5 Town Centre,
Hatfield,
Hertfordshire,
AL10 0JZ
383 Hendon Way,
London,
NW4 3LP
110 Cranbrook Road,
Ilford,
Essex,
IG1 4LZ
11 - 13 Ravenswood Crescent,
High Street,
West Wickham,
London,
BR4 0JH
Staffbase Recruitment
We can provide fast cost effective temporary and permanent recruitment solutions for companies who are hiring contact centre personnel. We can recruit staff to work in inbound customer service jobs, call centre advisers jobs, call handlers jobs, outbound sales/ tele-sales jobs, technical advisor jobs and bi-lingual customer service jobs. If you need call centre staff then call us now.
Coverage Midlands
Lumonics House,
Valley Drive,
Swift Valley Ind Est,
Rugby,
Warwickshire,
CV21 1TQ
Hardy Recruitment - Permanent & Contract Staffing Solutions
How do Hardy Recruitment find future sales leaders Call Centre and Customer Service staff? Chances are we know them already!Few understand what makes a great salesperson like Hardy Recruitment. What's more, no-one works harder to find them. We've been hunting down the very best salespeople for years. During this time, we have placed countless talent into great sales role. We are continually inspired by what so many have gone on to achieve.
Coverage National
Church Road,
Parkstone,
Poole,
Dorset,
BH14 0NQ
Flexible Solutionz Limited
Flexible Solutionz have been helping companies recruit within the Customer Services industry for many years. We have a proven track record of success across this discipline. We are able to provide testimonials & references on request. We offer excellent rates & rebate schemes to protect your investment.
Coverage North West England
The Offices,
53 King Street,
Manchester,
M2 4LQ
Springfield House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5BG
CMD RECRUITMENT LIMITED
CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
Coverage South West
Unit 5 Fourbrooks Business Park,
Maundrell Road,
Porte Marsh Industrial Estate,
Calne,
Wiltshire,
SN11 9PP
13 Market Place,
Devizes,
Wiltshire,
SN10 1HT
4 Lancaster House,
Lancaster Park,
Bowerhill,
Melksham,
Wiltshire,
SN12 6TT
Gold Recruitment Services
Gold Recruitment Services offers a comprehensive service, supplying quality staff to Call Centre and Customer Services industry. Our unique service is tailored to meet the needs of each individual client from negotiable charge rates to extensive database of experience workers, we are a reliable and fast solution to your recruitment needs.
Coverage UK Wide
Suite 1 Blackburn Enterprise Centre,
Blackburn,
Lancashire,
BB1 3HQ
15 Station Road,
Cheadle Hulme,
Stockport,
Cheshire,
SK8 5AF
Connect Appointments
Customer service is incredibly important, but finding staff who can survive the rigours of this sector is not always easy. If you want to find someone who can represent your company's principles when it counts most, you may have your work cut out. By speaking to us, you'll ensure not only that you'll find the best staff, but also that you'll do so with efficiency.
Coverage Scotland & North East England
152 West Marketgait,
Dundee,
DD1 1NJ
152 Morrison Street,
Edinburgh,
EH3 8EE
200 Bath Street,
Glasgow,
Scotland,
G2 4HG
Unit 3 Earls Court,
Grangemouth,
Stirlingshire,
FK3 8ZE
10-18 Hope Street,
Hamilton,
South Lanarkshire,
ML3 6AF
19 Shairps Business Park,
Houston Road,
Houston Industrial Estate,
Livingston,
West Lothian,
EH54 5FD
4 Admiral Way,
Sunderland,
Tyne & Wear,
SR3 3XW