Working closely with accounts and sales teams, a collections agent is responsible for resolving outstanding balances. They will act as a liaison between the business and the client or customer, ensuring that debts are retrieved. Tasks might include setting up payment plans, negotiating payments, and contacting debtors.
Also referred to as an account collector, collections agents are typically part of a customer service team and recruitment agencies that specialise in this, and related industries, will likely have access to a database of suitable candidates. Recruiters with a knowledge of finance, office and administration markets will also be adept at filling this type of vacancy.