Working between the business and the client, a client relations coordinator is responsible for maintaining lines of communication. They ensure that messages, data and feedback are received by the two parties, as well as carrying out tasks such as organising meetings and handling complaints. They play an important role in client onboarding and retention.
While many multi-sector and high street recruitment agencies will deal with this type of vacancy, employers may want to work with an industry specialist. Customer service recruiters will therefore be in demand for filling this role, as well as those that operate in common client relations markets - such as technology, financial services and healthcare.