Responsible for increasing customer or client loyalty, retention specialists play an important role in maintaining and increasing business growth. As organisations find it increasingly difficult to acquire new customers, recruiting a retention specialist can be the key to long term success.
Due to the nature of the role, a variety of recruitment agency types will make placements for this job. Employers may choose to partner with a multi-sector recruiter, but customer service, sales and marketing industry specialists will likely be experienced in finding suitable candidates.
Qualifications shouldn’t be a barrier to entry for this role, but prospective hires will require skills in communication, data collection and analysis, and problem solving