A client service manager maintains positive relationships between a company and its customers. They are responsible for ensuring that expectations are met, while also recognising potential opportunities to upsell.
Job opportunities are available within a range of organisation types, but recruitment agencies will mostly partner with employers in the finance, technology and other business service sectors. As a result, recruiters that specialise in these fields are in particularly high demand. Alternatively, customer service and sales industry experts will also likely have access to a network of suitable candidates.
When looking to hire a client services manager, employers and recruiters will aim to identify candidates with good communication, data analysis and CRM skills.