• Call Centre / Customer Service Recruitment Agencies

Call Centre / Customer Service Recruitment Agencies Directory

Despite a recent wave of outsourcing in the industry, the customer service sector employs more than 300,000 personnel in the UK and doles out over £5 billion in annual wages. In the past few years - having become notoriously inefficient due to communication issues - there has been a gradual reversal in the outsourcing of call centre staff positions, and the number of UK jobs appears to be slowly rebounding.

Recruitment agencies are especially looking for candidates with patience, an ability to learn quickly, and strong verbal communication skills, (bilingual applicants have a considerable advantage). Typing proficiency and IT literacy are also desirable qualities, but aside from these basic skills, there are no formal requirements for entry into the field. Training is typically given on the job, and no degrees or certification are needed.
 
Employees on the low end of the salary scale tend to earn between £13 and £15K annually, but experienced professionals, including team leaders and managers, usually earn closer to £25K. The overall average salary in the UK is about £17K. Employment is available on part-time and full-time basis, and the working hours are standard: rarely requiring overtime. Some companies, however, do staff night shifts and offer 24/7 customer support.

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Quick Search 2,754 live call centre & customer service jobs
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Call Centre / Customer Service Salary Rates
Low Pay:£13,500
Medium Pay:£17,500
High Pay:£26,500
6 Month Change:Down 3.9%
Sample Size:43,239
£
Average Call Centre / Customer Service Salaries by Region
Scotland
£18.7k
North East
£17.7k
Yorkshire &
Humberside
£17.2k
Midlands
£18.1k
East Anglia
£18.5k
London
£23k
Home Counties
£20k
South East
£19.5k
South West
£17.9k
Welsh Borders
£18.7k
Wales
£18.1k
North West
£17.7k
Northern
Ireland
£18.8k
  • Call Centre / Customer Service Recruitment Agencies
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