The reputable city of London homes more than twelve million people and is considered the largest metropolitan area in the UK. London is very much a global city, rich with multiculturalism, diversity and technological advancement.
Due to the explosion of technology within developed countries, there is an increasing emergence of call centres. These call centres are centralised offices which employ staff to partake in requests and transactions over the telephone. They are also known as hubs for telesales and communication, a method of marketing in which employees promote products or services to prospective customers over the telephone.
Recruitment in this sector within the area of London is limited. As many large businesses choose to set up call centres in less economically developed countries, you may find that recruitment for call centre staff and customer service operators in London is competitive. Working in call centres in London, often requires working out of office hours, so staff must be available to work weekends, unsociable hours and on a shift basis.
The work within this sector in London, tends to be low - skilled, often with no previous experience required, with many employees partaking this kind of work on a part time basis, often receiving an hourly wage between £6.25 -£7.14. Recruitment agencies look for staff who have a confident and articulate, yet considerably friendly telephone manner who can efficiently represent the brand and display excellent levels of customer service.