There are many different types of telesales job, but all of them have the same basic aim - to secure business for the company.
Some staff are tasked with bringing in sales from new customers, while others manage existing accounts and a few try to convert incoming calls into orders.
In many organisations, telesales executive is seen as an entry-level position for which no particular qualifications are needed, even though it is possible to obtain a relevant NVQ level 2 or 3.
Some companies prefer to take on staff with a degree or decent A levels, but a good phone manner, reasonable IT skills and, above all, lots of enthusiasm are more important factors in gaining employment in the field.
Most medium and large companies have some sort of telesales operation, while there are also a number of third-party call centres across the UK, so there are always job opportunities available.Some firms recruit their telesales staff directly, but jobseekers will find there are lots of temporary and permanent positions available via recruitment agencies.
While some roles are offered on a commission only basis, most come with a starting salary of between £13,000 and £18,000, with the chance to increase that by earning bonuses based on sales figures.Basic pay can rise to £25,000 for experienced staff in senior telesales roles, while there are also opportunities for successful workers to move their career into face-to-face sales executive jobs.