Call Centre Agent recruitment agency listing

A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be customer support, complaints or queries. The calls are often in large volumes and the agent is equipped with a computer and headset.

There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in contact centre operations. It is mainly experience in this field, or in a sales environment, that will give candidates an advantage. Many call centres will issue staff on the job training.

A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.

Various industries recruit call centre agents, including banks, insurance companies and supermarkets. Call centres exist in all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.

Average salaries are around £16,000, which is fairly low for the sector; rises in steady increments, up to around £30,000 at supervisor or management level can be expected.

Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.

 
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Displaying 22 of 80 agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.

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  • Customer service is the most powerful tool to any business. In fact, it's what keeps people in business. Understanding the importance of good Customer Service being delivered through great staff, HR GO Recruitment have efficient and professional consultants who will endeavour to find the perfect recruitment solution for your needs. From Call Centre Advisors to Account Executives, we span a plethora of roles in the Customer Service sector.
    Coverage All locations in England & Wales
    • 2-4 Lower Mounts, Northampton, Northamptonshire, NN1 3DE
  • A leading recruitment specialist with a portfolio of globally respected clients in the Call Centre industry. Axis Recruitment's consultants utilise their industry experience and exclusive candidate talent pool to source the most in demand, professionals for operational hires within your organisation. Our consultants are experienced and are able to respond expertly and efficiently to our client's requirements. Visit our website for testimonials or call us today!
    Coverage North West England
    • The Exchange, 1st John Street, Chester, Cheshire, CH1 1DD
    • Cunard Building, Water Street, Liverpool, Merseyside, L3 1DS
    • 40 Princess Street, Manchester, Greater Manchester, M1 6DE
  • We are a sales specialist recruitment agency with an extensive portfolio of respected clients in the Customer Service industry. We don't rely on advertising, the top performers and high achievers are not reading job adverts. Instead we focus all of our time on headhunting talent to engage the very best talent with your brand, and keep you one step ahead of the competition. Strategic sales recruitment, delivered by strategic sales recruiters.
    Coverage UK Wide
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    • 4 Temple Row, Birmingham, West Midlands, B2 5HG
    • The Exchange, 1 St John Street, Chester, Cheshire, CH1 1DD
    • The Cunard, Water Street, Liverpool, Merseyside, L3 1TS
    • 1 Warwick Row, London, Greater London, SW1E 5ER
    • Imperial Court, 2 Exchange Quay, Manchester, Greater Manchester, M5 3EB
  • Recruiter tip provided by 2S Commercial and Office Recruitment

    Have the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.

  • Covering a broad range of job roles within the Call Centre & Customer Service industry, Gradion Sales utilises our 40 years of experience to bring you a comprehensive shortlist compiled from a nationwide database. When you choose us for your recruitment needs, we will assign you your own dedicated consultant who will help you, step by step to recruit for a wide variety of roles.
    Coverage Nationwide
    • 2 The Paddock, Eaglesfield, Hartford, Cheshire, Northwich, CW8 1NQ
  • The Call Centre & Customer Service industry requires calm and professional individuals and Wild Recruitment makes sure to interview all candidates to ensure that they have the qualities to succeed. From Operations to Technology staff, our 63 years of combined experience equips us to provide personnel across all areas of the Customer Service industry, with a specialist local knowledge of the Hampshire and Dorset region.
    Coverage Hampshire and Dorset
    • 46-48 Arundel Street, Portsmouth, Hampshire, PO1 1NL
    • 2-4 Wimborne Road, Poole, Dorset, BH15 2BU
    • Unit 7, Linford Forum, Rockingham Drive, Linford Wood, Milton Keynes, Buckinghamshire, MK14 6LY
  • We pride ourselves on the personal approach we offer both our clients and candidates in the Call Centre industry. Our experienced recruiters address temporary and permanent positions such as Telesales, Telemarketing, Customer Service among others. We spend time getting to know our candidates well so we can be sure that we find them the right role, while also achieving effective communication paths to ensure our clients needs are met at all times
    Coverage UK wide
    • Highwoods, Caterham, Surrey, CR3 6AX
  • Positive People are a bespoke and specialist recruiter and staffing agency. We pride ourselves on our meticulous attention to detail and meeting clients specific needs and budget. We always do face to face interviews with all our prospective candidates before putting them in front of our client. We put the positive back into recruitment to make sure our clients get the best possible candidate for the role.
    Coverage Yorkshire, Lancashire and North East & West
    • 12 Digpal Road, Leeds, West Yorkshire, LS27 7GE
  • Headway Recruitment is an expert staffing solutions provider that specialises in assisting clients within the professional services and HR sectors. Our dedication to excellence ensures that both clients and candidates never receive a compromised service; with each enquiry warranting an individual and bespoke response. We take a consultative approach and can address all demands within administration, HR and customer services.
    Coverage UK wide
    • 23 Hanover Square, London, W1S 1JB
  • The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
    Coverage Scottish Borders and surrounding areas
    • Boarding School Yard, 90 Marygate, Berwick-upon-Tweed, Northumberland, TD15 1BN
    • Ettrick Riverside, Dunsdale Road, Scottish Borders, Selkirk, TD7 5EB
  • The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
    Coverage East Anglia
    • Pottergate Street, Aslacton, Norwich, Norfolk, NR15 2JU
  • Supplying business support staff in HR, marketing, finance and admin, PA and reception staff, from director to admin level.
    Coverage London and Home Counties
    • 23 Hanover Square, London - West End, London, Greater London, W1S 1JB
  • From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
    Coverage UK wide
    19 Offices Nationwide
  • Think Specialist Recruitment specialise in customer services & call centre recruitment with roles including:- customer service professionals, call centre advisors, inbound sales, sales admin/sales support . Recruiting at all levels, we offer an independent, professional, honest & efficient service.
    Coverage Hertfordshire, Beds, Bucks and Greater London
    • Atlantic Business Centre, Hamilton House, 111 Marlowes, Hertfordshire, Hemel Hempstead, HP1 1BB
  • ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
    Coverage London and South-East focus, but UK-wide
    • Valley House, 43 Rectory Lane, Banstead, Surrey, SM7 3PE
  • Specialist Call Centre/ Customer Service providers having placed both Temporary and Permanent placements in the past 12 months. 15% of annual salary charge on permanent recruitment and a 14 week temp to perm with no introductory charge on the temporary side.We offer skills testing and a thorough interview with 2 reference checks on every candidate registered ensures that we do the job right the first time.
    Coverage North West England
    • 27-29 Library Street, Wigan, Lancashire, WN1 1NN
  • CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
    Coverage South West
    • Unit 5 Fourbrooks Business Park, Maundrell Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PP
    • 13 Market Place, Devizes, Wiltshire, SN10 1HT
  • FlexPlus specialise in appointments of high volume and can supply unlimited teams of Call Centre staff in record time. Our OnSite solutions are designed to help growing businesses and can be used to fill Training, Help Desk, Business Services and Operational vacancies. With offices nationwide, we can give our clients access to a local talent pool that can be placed into job roles, today. Retain staff with our employee app. Ask for details.
    Coverage UK wide
    16 Offices Nationwide
  • From our offices in Glasgow and Inverness, HR Recruitment Services Ltd deliver permanent employment solutions UK wide. Our commitment and proven track-record has enabled us to establish ourselves within multiple markets including Construction, Manufacturing, Warehousing and Call Centre staffing. Contact one of our branches today and receive a leading Scottish recruitment service that's bespoke to your needs.
    Coverage UK Wide
    • 20-23 Woodside Place, Glasgow, Glasgow City, G3 7QF
    • 24 Longman Drive, Inverness, Inverness-shire, IV1 1SU
  • Operations, Technology or Business Services, we can fill all Call Centre/Customer Service roles across the UK, with a specific focus on the South East and City of London. Hammond Clarke understands the need for strong people skills and initiative and our database of 10K+ candidates affords us access to the most in demand Customer Service staff ranging from Account Managers and Team Leaders to Web Designers and Telecoms.
    Coverage UK, Europe, Middle East and North America
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    • 3rd Floor, 132-134 college Road, Harrow, Middlesex, HA1 1BQ
    • Hammond Clarke House, Russell Close, Ruislip, Middlesex, HA4 9EF
    • First Floor, Radius House, 51 Clarendon Road, Watford, Herts, WD17 1HP
    • Dukes Court, 32 Duke Street, St James's, London, Greater London, SW1Y 6DF
  • Time Recruitment are one of the UK's leading independent recruitment firms with offices in Manchester, London and Birmingham. Specialising in four key recruitment sectors, we have seen phenomenal growth since our launch in 2002. Our specialist sector knowledge combined with our understanding of the marketplace has allowed us to develop strong relationships with both our clients and candidates.
    Coverage UK
    • One Victoria Square, Birmingham, West Midlands, B1 1BD
    • Hamilton House, Mabledon Place, London, Bloomsbury, WC1H 9BB
    • The Old Mill, 8 Loom Street, Manchester, Greater Manchester, M4 6AN
  • Buchan and London Recruitment specialise in supplying Customer Service and Call Centre staff for what is a competitive market. We understand what's needed to excel in the industry so whether you're looking for a Call Centre Agent or an MI Analyst, you can rely on us to recommend only the highest quality personnel. Working with clients such as BT, our expert consultants can address all levels of permanent positions nationwide.
    Coverage UK WIDE
    • Suite 4, Auction House, Market Place, Essex, Abridge, RM4 1UA
  • Executemps have been recruiting permanent and temporary staff across many disciplines throughout the North East. We boast a 90% staff retention ratio and offer profiling, branding, client partnering, pre-referencing, skill set evaluation and assessment/selection standards.
    Coverage North East
    • 34 Pilgrim Street, Newcastle upon Tyne, Tyne and Wear, NE1 6SE

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Call Centre Agent Salary Rates
Low Pay:£13,650
Medium Pay:£16,350
High Pay:£23,500
6 Month Change:No Change
Sample Size:1,745
£
Average Call Centre Agent Salaries by Region
Scotland
£15.9k
North East
£16.7k
Yorkshire &
Humberside

£18.3k
Midlands
£17.5k
East Anglia
£16.7k
London
£22k
Home Counties
£17.1k
South East
£18.5k
South West
£17.9k
Welsh Borders
£17.7k
Wales
£17.1k
North West
£17.8k
Northern
Ireland

£12.5k
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