Call Centre Agent recruitment agency listing

A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be customer support, complaints or queries. The calls are often in large volumes and the agent is equipped with a computer and headset.

There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in contact centre operations. It is mainly experience in this field, or in a sales environment, that will give candidates an advantage. Many call centres will issue staff on the job training.

A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.

Various industries recruit call centre agents, including banks, insurance companies and supermarkets. Call centres exist in all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.

Average salaries are around £16,000, which is fairly low for the sector; rises in steady increments, up to around £30,000 at supervisor or management level can be expected.

Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.

 
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Displaying 31 of 81 agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.

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  • Get Recruited is a multi-sector consultancy that can address the permanent, seasonal and high volume demands of customer service & sales departments across the UK. We have over 150 years of combined recruitment experience and are adept at identifying the telecommunication, IT and interpersonal skills that our partners expect. We are continually developing our attraction techniques and aren't limited to the level of personnel that we can supply.
    Coverage UK Wide
    • Barclay House, 35 Whitworth Street West, Manchester, Lancashire, M1 5NG
    • 100 Old Hall Street, Liverpool, Merseyside, L3 9BP
    • 31 Southampton Row, London, Holborn, WC1B 5HJ
  • A leading recruitment specialist with a portfolio of globally respected clients in the Call Centre industry. Axis Recruitment's consultants utilise their industry experience and exclusive candidate talent pool to source the most in demand, professionals for operational hires within your organisation. Our consultants are experienced and are able to respond expertly and efficiently to our client's requirements. Visit our website for testimonials or call us today!
    Coverage North West England & North Wales
    • Merchant House, Crook Street, Chester, Cheshire, CH1 2BE
    • Cunard Building, Water Street, Liverpool, Merseyside, L3 1DS
    • Imperial Court, 2 Exchange Quay, Manchester, Greater Manchester, M5 3EB
  • At Axis we let our statistics speak for themselves: 3:1 interview to placement ratio: 97.5% right first time shortlists: 16 days average delivery: 77% of candidates placed were passive (NOT VIA JOB BOARDS) Temporary & Permanent solutions, including Search & Selection projects delivered by The Advocate Group (Sister Co). We will consult and advise you on the most effective solution to ensure on time project delivery and your repeat business.
    Coverage UK Wide
    • The Cunard, Water Street, Liverpool, Merseyside, L3 1TS
    • Imperial Court, 2 Exchange Quay, Manchester, Greater Manchester, M5 3EB
  • Recruiter tip provided by 2S Commercial and Office Recruitment

    Have the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.

  • Anne Jagger have a long history in Call Centre and Customer service recruitment. Working with high-volume users in the telecoms and sales industry, Anne Jagger recruitment have the experience and resources to manage temporary call-centre workers and recruit experienced Customer Service managers.
    Coverage Uk Wide
    • 7 Pancras Square, London, Greater London, NW1 0AG
  • Covering a broad range of job roles within the Call Centre & Customer Service industry, Gradion Sales utilises our 40 years of experience to bring you a comprehensive shortlist compiled from a nationwide database. When you choose us for your recruitment needs, we will assign you your own dedicated consultant who will help you, step by step to recruit for a wide variety of roles.
    Coverage Nationwide
    • 2 The Paddock, Eaglesfield, Hartford, Cheshire, Northwich, CW8 1NQ
  • Headway Recruitment is an expert staffing solutions provider that specialises in assisting clients within the professional services and HR sectors. Our dedication to excellence ensures that both clients and candidates never receive a compromised service; with each enquiry warranting an individual and bespoke response. We take a consultative approach and can address all demands within administration, HR and customer services.
    Coverage UK wide
    • 23 Hanover Square, London, Greater London, W1S 1JB
  • Candidates are more than just a name on a CV and our personal approach to recruitment ensures that our clients are supplied with staff who have the skills and personality to excel in their organisation. Cottrell Moore covers all Customer Service roles with our competency approach enabling us to find the best staff in Technology, Operations, Training and Business Services. We are a national agency who working directly to the needs of our clients
    Coverage East Anglia, Home Counties and South East
    Hide agency addresses
    • Newmarket, Suffolk, CB8 7SX
    • Bury ST Edmunds, Suffolk, IP33 2AA
    • Unit 3, 47 Knightsdale Road, Suffolk, Ipswich, IP1 4JJ
    • Stevenage, Hertfordshire, SG1 4EH
    • Hitchin, Hertfordshire, SG4 0BU
    • Stansted, Essex, CM24 1RW
    • Chelmsford, Essex, CM2 0AA
    • Colchester, Essex, CO4 5JL
    • Cambridge, Cambridgeshire, CB10 1HH
    • Norwich, Norfolk, NR4 7QA
  • We pride ourselves on our ability to build relationships, so know a thing or two about recruiting for Customer Service positions. At Konnect Recruitment, we place your requirements at the very centre of our solutions, providing all types of Call Centre and Customer Service staff for permanent positions and temporary cover. Even if you need someone ASAP, our team are flexible to your needs, your budget and your deadline.
    Coverage UK Wide
    • 101 Fearnley Mill, Old Lane, Halifax, West Yorkshire, HX3 5WP
    • SUITE 2, 5 ST VINCENT STREET, Edinburgh, SCOTLAND, EH3 6SW
    • City West Business Park, Gelderd Road, Building 3, Leeds, West Yorkshire, LS12 6LN
  • CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
    Coverage South West
    • 4 Lancaster House, Lancaster Park, Bowerhill, Melksham, Wiltshire, SN12 6TT
    • Unit 5 Fourbrooks Business Park, Maundrell Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PP
    • 13 Market Place, Devizes, Wiltshire, SN10 1HT
  • The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
    Coverage Scottish Borders and surrounding areas
    • Boarding School Yard, 90 Marygate, Berwick-upon-Tweed, Northumberland, TD15 1BN
    • Ettrick Riverside, Dunsdale Road, Scottish Borders, Selkirk, TD7 5EB
  • The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
    Coverage East Anglia and surrounding areas
    • Pottergate Street, Aslacton, Norwich, Norfolk, NR15 2JU
  • Supplying business support staff in HR, marketing, finance and admin, PA and reception staff, from director to admin level.
    Coverage London and Home Counties
    • 23 Hanover Square, London - West End, London, Greater London, W1S 1JB
  • ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
    Coverage London and South-East focus, but UK-wide
    • Valley House, 43 Rectory Lane, Banstead, Surrey, SM7 3PE
  • Call Centre / Customer Service industry Recruitment Specialists who access the UK's widest network of talent. Quickly understanding your requirements and matching you to a credible and relevant shortlist. Our success rate speaks for itself - 92% of all jobs we work on are filled within 4 weeks which is why our customer retention level is always over 90%.
    Coverage UK Wide
    • First Floor, Block D, Parkway Business Centre, Deeside Industrial Estate, Chester, Deeside, Flintshire, CH5 2LE
  • The Best Connection specialises in the supply of flexible workforce solutions to the industrial, warehouse, distribution & logistics, retail, and food sectors. If you are a candidate seeking employment, or a client looking for staff, please feel free to call one of our consultants who will help find the perfect match.
    Coverage South East and West Sussex
    • 157a Montague Street, Worthing, West Sussex, BN113BZ
  • Specialist Call Centre/ Customer Service providers having placed both Temporary and Permanent placements in the past 12 months. 15% of annual salary charge on permanent recruitment and a 14 week temp to perm with no introductory charge on the temporary side.We offer skills testing and a thorough interview with 2 reference checks on every candidate registered ensures that we do the job right the first time.
    Coverage 15 mile radius of Wigan
    • 27-29 Library Street, Wigan, Lancashire, WN1 1NN
  • From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
    Coverage UK wide
    18 Offices Nationwide
  • Former Customer Service professionals help to make up our consultant team and that's why we are the ideal choice of recruitment partners when looking to fill Contact Centre roles. We also address areas such as Technology and Training, offering complete coverage of an industry that requires patient and friendly candidates with excellent communication skills - qualities we check for. We work with applicants and employers to find a perfect match.
    Coverage Scotland
    • 209/211 St Vincent Street, Glasgow, Strathclyde, G2 5QY
    • 20 Stafford Street, Edinburgh, Lothian, EH3 7BD
  • Think Specialist Recruitment specialise in customer services & call centre recruitment with roles including:- customer service professionals, call centre advisors, inbound sales, sales admin/sales support . Recruiting at all levels, we offer an independent, professional, honest & efficient service.
    Coverage Hertfordshire, Beds, Bucks and Greater London
    • Atlantic Business Centre, Hamilton House, 111 Marlowes, Hertfordshire, Hemel Hempstead, HP1 1BB
  • We help our customers because they get candidates who can do the job, live locally, and become key member of staff. This is achieved by face to face interviewing,checking references, and spending the time to fill each vacancy properly. The same effort is put into finding a call centre person for 5 days as a full time call centre manager.
    Coverage Throughout the Midlands
    • 3 Steyning Road, South Yardley, Birmingham, West Midlands, B26 1HH
  • Wild Recruitment appreciates that the Call Centre & Customer Service industry requires calm, professional people, so we make sure to interview all candidates to check that they have the necessary qualities for success. Our dedicated Customer Service & Sales Division can source staff for Telemarketing, Customer Advisor, Help Desk and Account Management roles. Contact us, and take advantage of our own high standard of Customer Service.
    Coverage Hampshire, Dorset and Buckinghamshire
    • Unit 7, Linford Forum, Rockingham Drive, Linford Wood, Milton Keynes, Buckinghamshire, MK14 6LY
    • 46-48 Arundel Street, Portsmouth, Hampshire, PO1 1NL
    • 2-4 Wimborne Road, Poole, Dorset, BH15 2BU
  • Recruiting for all roles across the Customer Service sector, our meticulous candidate registration process ensures we supply the right staff at the first attempt. From Account Directors to Call Centre Agents, all potential candidates must undergo an interview, complete an application pack and provide references before being considered for a position. We use job boards, databases and new technology to attract the best staff nationwide.
    Coverage UK Wide
    • Kinetic Business Centre, Theobald Street, Barnet, Borehamwood, Hertfordshire, WD6 4PJ
    • Kings Court, 17 School Road, Hall Green, Birmingham, West midlands, B28 8JG
  • Buchan and London Recruitment specialise in supplying Customer Service and Call Centre staff for what is a competitive market. We understand what's needed to excel in the industry so whether you're looking for a Call Centre Agent or an MI Analyst, you can rely on us to recommend only the highest quality personnel. Working with clients such as BT, our expert consultants can address all levels of permanent positions nationwide.
    Coverage UK WIDE
    • Suite 4, Auction House, Market Place, Essex, Abridge, RM4 1UA
  • Time Recruitment are one of the UK's leading independent recruitment firms with offices in Manchester, London and Birmingham. Specialising in four key recruitment sectors, we have seen phenomenal growth since our launch in 2002. Our specialist sector knowledge combined with our understanding of the marketplace has allowed us to develop strong relationships with both our clients and candidates.
    Coverage UK
    • The Old Mill, 8 Loom Street, Manchester, Greater Manchester, M4 6AN
  • Customer service is incredibly important, but finding staff who can survive the rigours of this sector is not always easy. If you want to find someone who can represent your company's principles when it counts most, you may have your work cut out. By speaking to us, you'll ensure not only that you'll find the best staff, but also that you'll do so with efficiency.
    Coverage Scotland & North East England
    Hide agency addresses
    • 200 Bath Street, Glasgow, Scotland, G2 4HG
    • 4 Admiral Way, Sunderland, Tyne & Wear, SR3 3XW
    • 10-18 Hope Street, Hamilton, South Lanarkshire, ML3 6AF
    • 152 West Marketgait, Dundee, DD1 1NJ
    • 19 Shairps Business Park, Houston Road, Houston Industrial Estate, Livingston, West Lothian, EH54 5FD
  • Trident Resourcing isn't your typical recruitment agency. We are a proactive consultancy that is proud to possess a database of the brightest Customer Service candidates in the UK. By implementing a managed process, that includes frequent communication, we're able to identify the right candidate fit for all Operational roles including Call Centre Agent, Supervisor and Customer Service Manager. We deliver on time and to the highest standard.
    Coverage United Kingdom
    • Unit 38 & 39 Carlisle Business Centre, Carlisle Road, Bradford, West Yorkshire, BD8 8BD
  • We can provide fast cost effective temporary and permanent recruitment solutions for companies who are hiring contact centre personnel. We can recruit staff to work in inbound customer service jobs, call centre advisers jobs, call handlers jobs, outbound sales/ tele-sales jobs, technical advisor jobs and bi-lingual customer service jobs. If you need call centre staff then call us now.
    Coverage Midlands
    • Lumonics House, Valley Drive, Swift Valley Ind Est, Rugby, Warwickshire, CV21 1TQ
  • Flexible Solutionz have been helping companies recruit within the Customer Services industry for many years. We have a proven track record of success across this discipline. We are able to provide testimonials & references on request. We offer excellent rates & rebate schemes to protect your investment.
    Coverage North West England
    • Springfield House, Water Lane, Wilmslow, Cheshire, SK9 5BG
    • The Offices, 53 King Street, Manchester, M2 4LQ
  • Totally Recruitment have a dedicated Commercial Division covering both Temporary and Permanent positions. Some of the sectors covered are: Managerial, Secretarial, Administrative, Call Centre Staff, Sales. We have subscriptions with most major job boards, this giving us direct access to 1000's of CV's instantly, in addition we resource from our own in-house database of available candidates seeking temporary & permanent opportunities.
    Coverage Birmingham, Coventry, Black Country, West Midlands
    • Suite 4, Pure Offices (Oldbury), Broadwell Road, Oldbury, Birmingham, West Midlands, B69 4BY
    • 4 Granby Avenue, Garretts Green, Birmingham, West Midlands, B33 0SJ
  • Taking a consultative approach that places our clients' needs at the centre of our solutions, Interaction Recruitment offers a personal yet professional service that can be trusted to supply all levels of customer service personnel. We operate from our nationwide network of 30+ branches and can fill all permanent and temporary customer service vacancies from operational account managers to team builders.
    Coverage UK wide
    27 Offices Nationwide
  • Gold Recruitment Services offers a comprehensive service, supplying quality staff to Call Centre and Customer Services industry. Our unique service is tailored to meet the needs of each individual client from negotiable charge rates to extensive database of experience workers, we are a reliable and fast solution to your recruitment needs.
    Coverage UK Wide
    • Suite 1 Blackburn Enterprise Centre, Blackburn, Lancashire, BB1 3HQ
    • 15 Station Road, Cheadle Hulme, Cheshire, Stockport, SK8 5AF

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Call Centre Agent Salary Rates
Low Pay:£13,650
Medium Pay:£16,350
High Pay:£23,500
6 Month Change:No Change
Sample Size:1,745
£
Average Call Centre Agent Salaries by Region
Scotland
£15.9k
North East
£16.7k
Yorkshire &
Humberside

£18.3k
Midlands
£17.5k
East Anglia
£16.7k
London
£22k
Home Counties
£17.1k
South East
£18.5k
South West
£17.9k
Welsh Borders
£17.7k
Wales
£17.1k
North West
£17.8k
Northern
Ireland

£12.5k
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