Call Centre Agent recruitment agency listing

A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be customer support, complaints or queries. The calls are often in large volumes and the agent is equipped with a computer and headset.

There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in contact centre operations. It is mainly experience in this field, or in a sales environment, that will give candidates an advantage. Many call centres will issue staff on the job training.

A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.

Various industries recruit call centre agents, including banks, insurance companies and supermarkets. Call centres exist in all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.

Average salaries are around £16,000, which is fairly low for the sector; rises in steady increments, up to around £30,000 at supervisor or management level can be expected.

Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.

 
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Displaying 21 of 61 agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.

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  • Axis Recruitment

    A leading recruitment specialist with a portfolio of globally respected clients in the Call Centre industry. Axis Recruitment's consultants utilise their industry experience and exclusive candidate talent pool to source the most in demand, professionals for operational hires within your organisation. Our consultants are experienced and are able to respond expertly and efficiently to our client's requirements. Visit our website for testimonials or call us today!
    Coverage North West England
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    • The Exchange, 1st John Street, Chester, Cheshire, CH1 1DD
    • Cunard Building, Water Street, Liverpool, Merseyside, L3 1DS
    • 40 Princess Street, Manchester, Greater Manchester, M1 6DE
    • 1 Warwick Row, London, SW1E 5ER
  • Axis Sales Recruitment

    We are a leading recruitment specialist with a portfolio of respected clients in Call Centre and Customer Services industry. Axis Sales' consultants utilise their industry experience to source the most in demand, professionals for all sales hires within your organisation. Our consultants are experienced and are able to respond expertly to our client's requirements. Call us today!
    Coverage UK Wide
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    • 4 Temple Row, Birmingham, West Midlands, B2 5HG
    • The Exchange, 1 St John Street, Chester, Cheshire, CH1 1DD
    • Hanover House, Hanover Street, Liverpool, Merseyside, L1 3DZ
    • 1 Warwick Row, London, Greater London, SW1E 5ER
    • 40 Princess Street, Manchester, Greater Manchester, M1 6DE
  • Active Recruiting Consultants Ltd (ARC)

    ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
    Coverage London and South-East focus, but UK-wide
    • Valley House, 43 Rectory Lane, Banstead, Surrey, SM7 3PE
  • Recruitment tip provided by 2S Commercial and Office Recruitment

    Have the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.

  • PurplePower Recruitment Ltd

    At PurplePower, we are expert at supplying highly effective and professional call centre and customer service advocates.
    Coverage East Anglia, London, The Home Counties
    • Milton Road, Cambridge, Cambridgeshire, CB4 0FZ
    • 50 Orchard Road, West London, Brentford, TW8 0QU
  • Reiver Recruitment

    The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
    Coverage Scottish Borders and surrounding areas
    • Boarding School Yard, 90 Marygate, Berwick-upon-Tweed, Northumberland, TD15 1BN
    • Ettrick Riverside, Dunsdale Road, Scottish Borders, Selkirk, TD7 5EB
  • TalentQuest Ltd

    Talent Quest specialises in the Call Centre and Customer Service sector, offering a nationwide database to help fill all the roles with over 15k active candidates ready to work. Whether you need a Customer Services Representative, Operations Director or a Head of Centre, Talent Quest has candidates for every job level, from entry to senior positions. Each permanent hire comes with a 12 week rebate guarantee to ensure that you get the best value.
    Coverage UK wide and Europe
    • Central House, 1 Ballards Lane, London, Finchley, N3 1LQ
    • 40 Princess Street, Manchester, Greater Manchester, M1 6DE
  • Berry Recruitment - Commercial Division

    From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
    Coverage UK wide
    17 Offices Nationwide
  • Think Specialist Recruitment - OFFICE SUPPORT STAFF EXPERTS

    Think Specialist Recruitment specialise in customer services & call centre recruitment with roles including:- customer service professionals, call centre advisors, inbound sales, sales admin/sales support . Recruiting at all levels, we offer an independent, professional, honest & efficient service.
    Coverage Hertfordshire, Beds, Bucks and Greater London
    • Atlantic Business Centre, Hamilton House, 111 Marlowes, Hertfordshire, Hemel Hempstead, HP1 1BB
  • Gradion Sales Recruitment

    Covering a broad range of job roles within the Call Centre & Customer Service industry, Gradion Sales utilises our 40 years of experience to bring you a comprehensive shortlist compiled from a nationwide database. When you choose us for your recruitment needs, we will assign you your own dedicated consultant who will help you, step by step' to recruit for a wide variety of potential roles including: Account Executive, Course Design and Predictiv
    Coverage Nationwide
    • 2 The Paddock, Eaglesfield, Hartford, Cheshire, Northwich, CW8 1NQ
  • Badger Associates Ltd

    The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
    Coverage Norfolk, Suffolk, Cambridgeshire and Essex
    • Pottergate Street, Aslacton, Norwich, Norfolk, NR15 2JU
  • HR Recruitment Services Ltd

    HR Recruitment Services Ltd is a leading Scottish recruitment company with offices in Glasgow and Inverness. Our managers have over forty years of experience in the placement of full time, temporary, permanent and seasonal staff across many sectors including the Food Processing Industry, the Construction Industry, Manufacturing, Cleaning, Warehousing and Call/ Contact Centre industry.
    Coverage Scotland and Islands
    • 272 Bath Street, Glasgow, Glasgow City, G2 4JR
    • 24 Longman Drive, Inverness, Inverness-shire, IV1 1SU
  • CMD RECRUITMENT LIMITED

    CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
    Coverage South West
    • Unit 5 Fourbrooks Business Park, Maundrell Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PP
    • 13 Market Place, Devizes, Wiltshire, SN10 1HT
  • Buchan and London Recruitment Ltd

    Buchan and London Recruitment specialise in supplying Customer Service and Call Centre staff for what is a competitive market. We understand what's needed to excel in the industry so whether you're looking for a Call Centre Agent or an MI Analyst, you can rely on us to recommend only the highest quality personnel. Working with clients such as BT, our expert consultants can address all levels of permanent positions nationwide.
    Coverage UK WIDE
    • Howard House, 110 Brooker Road, Waltham Abbey, Essex, EN9 1JH
  • Flex Recruitment Plus

    We challenge ourselves to deliver the highest quality of Call Centre & Customer Service staff in record times and more cost effectively than anyone else. We have been going for over well over 20 years and are part of a billion dollar staffing group. The range of recruitment options we offer our clients and the sheer power of our recruitment technology set us apart from our competitors. Call/email us today for an exceptional staffing service.
    Coverage UK wide
    15 Offices Nationwide
  • Headway Recruitment Group

    Headway Recruitment is an expert staffing solutions provider that specialises in assisting clients within the professional services and HR sectors. Our dedication to excellence ensures that both clients and candidates never receive a compromised service; with each enquiry warranting an individual and bespoke response. We take a consultative approach and can address all demands within administration, HR and customer services.
    Coverage UK wide
    • 23 Hanover Square, London, W1S 1JB
  • HRGO Recruitment Limited

    Customer service is the most powerful tool to any business. In fact, it's what keeps people in business. Understanding the importance of good Customer Service being delivered through great staff, HR GO Recruitment have efficient and professional consultants who will endeavour to find the perfect recruitment solution for your needs. From Call Centre Advisors to Account Executives, we span a plethora of roles in the Customer Service sector.
    Coverage All locations in in England and scotland
    20 Offices Nationwide
  • Intro Recruitment

    Specialist Call Centre/ Customer Service providers having placed both Temporary and Permanent placements in the past 12 months. 15% of annual salary charge on permanent recruitment and a 14 week temp to perm with no introductory charge on the temporary side.We offer skills testing and a thorough interview with 2 reference checks on every candidate registered ensures that we do the job right the first time.
    Coverage North West England
    • 27-29 Library Street, Wigan, Lancashire, WN1 1NN
  • Nationwide Recruitment Assistance Limited

    At Nationwide Recruitment, we pride ourselves on the high quality Customer Service professionals we supply in areas such as Training, Technology and Operations. We work with clients across the UK and offer a cost effective and tailored service when filling vacancies including Call Centre Manager, Technical Support and Telemarketer. We are REC members and our honest and efficient service is backed by over 40 years of experience.
    Coverage London and southeast
    • 134 High Street, Maldon, Essex, CM9 5BX, Chelmsford, CM3 6LG
  • Hammond Clarke

    Operations, Technology or Business Services, we can fill all Call Centre/Customer Service roles across the UK, with a specific focus on the South East and City of London. Hammond Clarke understands the need for strong people skills and initiative and our database of 10K+ candidates affords us access to the most in demand Customer Service staff ranging from Account Managers and Team Leaders to Web Designers and Telecoms.
    Coverage UK, Europe, Middle East and North America
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    • 3rd Floor, 132-134 college Road, Harrow, Middlesex, HA1 1BQ
    • Hammond Clarke House, Russell Close, Ruislip, Middlesex, HA4 9EF
    • First Floor, Radius House, 51 Clarendon Road, Watford, Herts, WD17 1HP
    • Dukes Court, 32 Duke Street, St James's, London, Greater London, SW1Y 6DF
  • Wild Recruitment

    The Call Centre & Customer Service industry requires calm and professional individuals and Wild Recruitment makes sure to interview all candidates to ensure that they have the qualities to succeed. From Operations to Technology staff, our 63 years of combined experience equips us to provide personnel across all areas of the Customer Service industry, with a specialist local knowledge of the Hampshire and Dorset region.
    Coverage Hampshire and Dorset
    • 46-48 Arundel Street, Portsmouth, Hampshire, PO1 1NL
    • Suite 1, First Floor, Latimer House, 42-44 High Street, Poole, Dorset, BH15 1BT
    • Technology House, 152 Silbury Boulevard, Milton Keynes, Buckinghamshire, MK9 1LH
  • Brookes Recruitment Ltd

    Recruiting for all roles across the Customer Service sector, our meticulous candidate registration process ensures we supply the right staff at the first attempt. From Account Directors to Call Centre Agents, all potential candidates must undergo an interview, complete an application pack and provide references before being considered for a position. We use job boards, databases and new technology to attract the best staff nationwide.
    Coverage UK Wide
    • Kings Court, 17 School Road, Hall Green, Birmingham, West Midlands, B28 8JG

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Call Centre Agent Salary Rates
Low Pay:£13,650
Medium Pay:£16,350
High Pay:£23,500
6 Month Change:No Change
Sample Size:1,745
£
Average Call Centre Agent Salaries by Region
Scotland
£15.9k
North East
£16.7k
Yorkshire &
Humberside

£18.3k
Midlands
£17.5k
East Anglia
£16.7k
London
£22k
Home Counties
£17.1k
South East
£18.5k
South West
£17.9k
Welsh Borders
£17.7k
Wales
£17.1k
North West
£17.8k
Northern
Ireland

£12.5k
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