Call Centre Agent recruitment agency listing
A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.
Skillset and qualifications
There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.
A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.
Industries for employment and salaries
Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.
Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.
Recruitment in the Call Centre Industry
Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.
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Displaying 31 of 74 Agencies that recruit for Call Centre Agent jobs in the Call Centre / Customer Service industry.
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Get Recruited - Sales & Marketing
Get Recruited is a multi-sector consultancy that can address the permanent, seasonal and high volume demands of customer service & sales departments across the UK. We have over 150 years of combined recruitment experience and are adept at identifying the telecommunication, IT and interpersonal skills that our partners expect. We are continually developing our attraction techniques and aren't limited to the level of personnel that we can supply.
Axis Sales Recruitment
We are a sales specialist recruitment agency with an extensive portfolio of respected clients in the Customer Service industry. We don't rely on advertising, the top performers and high achievers are not reading job adverts. Instead we focus all of our time on headhunting talent to engage the very best talent with your brand, and keep you one step ahead of the competition. Strategic sales recruitment, delivered by strategic sales recruiters.
Badger Associates Ltd
The home of all the best Call Centre and Customer Service people in East Anglia. Badger - designed in black and white.
Recruiter TipHave the best conversion rate within your current call centre agent role or always win the weekly competitions? Make sure you talk about this on your CV to stand out.
Konnect Recruitment Ltd
We pride ourselves on our ability to build relationships, so know a thing or two about recruiting for Customer Service positions. At Konnect Recruitment, we place your requirements at the very centre of our solutions, providing all types of Call Centre and Customer Service staff for permanent positions and temporary cover. Even if you need someone ASAP, our team are flexible to your needs, your budget and your deadline.
Anne Jagger Recruitment LTD
Anne Jagger have a long history in Call Centre and Customer service recruitment. Working with high-volume users in the telecoms and sales industry, Anne Jagger recruitment have the experience and resources to manage temporary call-centre workers and recruit experienced Customer Service managers.
Axis Recruitment - Office, Commercial & Call Centre
A leading recruitment specialist with a portfolio of globally respected clients in the Call Centre industry. Axis Recruitment's consultants utilise their industry experience and exclusive candidate talent pool to source the most in demand, professionals for operational hires within your organisation. Our consultants are experienced and are able to respond expertly and efficiently to our client's requirements. Visit our website for testimonials or call us today!
The Best Connection
The Best Connection specialises in the supply of flexible workforce solutions to the industrial, warehouse, distribution & logistics, retail, and food sectors. If you are a candidate seeking employment, or a client looking for staff, please feel free to call one of our consultants who will help find the perfect match.
The Plus Team
Supplying business support staff in HR, marketing, finance and admin, PA and reception staff, from director to admin level.
Adam Butler Consultancy
Call Centre / Customer Service industry Recruitment Specialists who access the UK's widest network of talent. Quickly understanding your requirements and matching you to a credible and relevant shortlist. Our success rate speaks for itself - 92% of all jobs we work on are filled within 4 weeks which is why our customer retention level is always over 90%.
Berry Recruitment - Commercial Division
From senior director level to more junior within finance, HR, marketing, sales, customer service and administration our Office and Contact Centre service is geared towards matching candidates with opportunities which precisely suit their capabilities. We have an established pedigree within the sector and our specialist teams are well qualified to advise and assist your career development.
Gradion Sales Recruitment
Covering a broad range of job roles within the Call Centre & Customer Service industry, Gradion Sales utilises our 40 years of experience to bring you a comprehensive shortlist compiled from a nationwide database. When you choose us for your recruitment needs, we will assign you your own dedicated consultant who will help you, step by step to recruit for a wide variety of roles.
Think Specialist Recruitment - OFFICE SUPPORT STAFF EXPERTS
Think Specialist Recruitment specialise in customer services & call centre recruitment with roles including:- customer service professionals, call centre advisors, inbound sales, sales admin/sales support . Recruiting at all levels, we offer an independent, professional, honest & efficient service.
CMD RECRUITMENT LIMITED
CMD Recruitment has ample experience in recruiting for call centre and customer service roles. We help you to recruit individuals to enhance your customer contact strategies across digital, multi, omni and traditional contact channels, for customer service, customer experience, back office functions and sales.
Specialist Call Centre/ Customer Service providers having placed both Temporary and Permanent placements in the past 12 months. 15% of annual salary charge on permanent recruitment and a 14 week temp to perm with no introductory charge on the temporary side.We offer skills testing and a thorough interview with 2 reference checks on every candidate registered ensures that we do the job right the first time.
Try Staff Ltd
We help our customers because they get candidates who can do the job, live locally, and become key member of staff. This is achieved by face to face interviewing,checking references, and spending the time to fill each vacancy properly. The same effort is put into finding a call centre person for 5 days to a full time call centre manager.
Active Recruiting Consultants Ltd (ARC)
ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
Operations, Technology or Business Services, we can fill all Call Centre/Customer Service roles across the UK, with a specific focus on the South East and City of London. Hammond Clarke understands the need for strong people skills and initiative and our database of 10K+ candidates affords us access to the most in demand Customer Service staff ranging from Account Managers and Team Leaders to Web Designers and Telecoms.
The Call Centre & Customer Service industry is one that requires a large number of staff and Reiver Recruitment has plenty of recruitment solutions for all your business needs. Working on permanent, temporary and contract placements, our 11 years of experience have allowed us to build a vast database helping to exceed our clients' expectations. Some on the roles we recruit for in the industry include: Account Managers and Business Analysts.
Former Customer Service professionals help to make up our consultant team and that's why we are the ideal choice of recruitment partners when looking to fill Contact Centre roles. We also address areas such as Technology and Training, offering complete coverage of an industry that requires patient and friendly candidates with excellent communication skills - qualities we check for. We work with applicants and employers to find a perfect match.
Cottrell Moore Ltd
Candidates are more than just a name on a CV and our personal approach to recruitment ensures that our clients are supplied with staff who have the skills and personality to excel in their organisation. Cottrell Moore covers all Customer Service roles with our competency approach enabling us to find the best staff in Technology, Operations, Training and Business Services. We are a national agency who working directly to the needs of our clients
Flexible Solutionz Limited
Flexible Solutionz have been helping companies recruit within the Customer Services industry for many years. We have a proven track record of success across this discipline. We are able to provide testimonials & references on request. We offer excellent rates & rebate schemes to protect your investment.
Wild Recruitment - Customer Service & Sales Division
Wild Recruitment appreciates that the Call Centre & Customer Service industry requires calm, professional people, so we make sure to interview all candidates to check that they have the necessary qualities for success. Our dedicated Customer Service & Sales Division can source staff for Telemarketing, Customer Advisor, Help Desk and Account Management roles. Contact us, and take advantage of our own high standard of Customer Service.
Buchan and London Recruitment Ltd
Buchan and London Recruitment specialise in supplying Customer Service and Call Centre staff for what is a competitive market. We understand what's needed to excel in the industry so whether you're looking for a Call Centre Agent or an MI Analyst, you can rely on us to recommend only the highest quality personnel. Working with clients such as BT, our expert consultants can address all levels of permanent positions nationwide.
AJW Recruitment is an independent privately owned recruitment agency with a fresh and honest approach to recruitment. Getting to know both clients and candidates and what each person is looking for so I can successfully place people in the right jobs to give full job satisfaction and get the client the staff.
Headway Recruitment Group
Headway Recruitment is an expert staffing solutions provider that specialises in assisting clients within the professional services and HR sectors. Our dedication to excellence ensures that both clients and candidates never receive a compromised service; with each enquiry warranting an individual and bespoke response. We take a consultative approach and can address all demands within administration, HR and customer services.
Trident Resourcing isn't your typical recruitment agency. We are a proactive consultancy that is proud to possess a database of the brightest Customer Service candidates in the UK. By implementing a managed process, that includes frequent communication, we're able to identify the right candidate fit for all Operational roles including Call Centre Agent, Supervisor and Customer Service Manager. We deliver on time and to the highest standard.
We can provide fast cost effective temporary and permanent recruitment solutions for companies who are hiring contact centre personnel. We can recruit staff to work in inbound customer service jobs, call centre advisers jobs, call handlers jobs, outbound sales/ tele-sales jobs, technical advisor jobs and bi-lingual customer service jobs. If you need call centre staff then call us now.
Customer service is incredibly important, but finding staff who can survive the rigours of this sector is not always easy. If you want to find someone who can represent your company's principles when it counts most, you may have your work cut out. By speaking to us, you'll ensure not only that you'll find the best staff, but also that you'll do so with efficiency.
Totally Recruitment - Commercial
Totally Recruitment have a dedicated Commercial Division covering both Temporary and Permanent positions. Some of the sectors covered are: Managerial, Secretarial, Administrative, Call Centre Staff, Sales. We have subscriptions with most major job boards, this giving us direct access to 1000’s of CV’s instantly, in addition we resource from our own in-house database of available candidates seeking temporary & permanent opportunities.
Interaction Commercial Recruitment
Taking a consultative approach that places our clients' needs at the centre of our solutions, Interaction Recruitment offers a personal yet professional service that can be trusted to supply all levels of customer service personnel. We operate from our nationwide network of 30+ branches and can fill all permanent and temporary customer service vacancies from operational account managers to team builders.
Gold Recruitment Services
Gold Recruitment Services offers a comprehensive service, supplying quality staff to Call Centre and Customer Services industry. Our unique service is tailored to meet the needs of each individual client from negotiable charge rates to extensive database of experience workers, we are a reliable and fast solution to your recruitment needs.