Working for a debt collection agency or within a finance department, credit controllers are responsible for pursuing unpaid money from businesses or individuals. Also often referred to as debt collectors or debt collection agents, candidates can often find job opportunities via a finance / accounting recruitment agency.
A credit controller will be expected to carry out a range of duties with the overall aim to ensure that late payment is collected from customers. The job is largely office based and staff will undertake tasks such as contacting partners with overdue payments, initiating legal processes, cooperating with solicitors and arranging repossessions if necessary.
Salaries will typically range between £13K-£22K with team leaders and managers potentially being able to earn in excess of £30K per annum. It is also possible for professionals to command bonuses and / or commission.
Employers will look for credit controllers with a good standard of general education. Computer skills and experience of working in a customer service role are advantageous, as are book keeping and accountancy qualifications. Some employers require candidates to hold a driving licence. The majority of training is carried out on-the-job and may involve working towards qualifications from the Credit Services Association (CSA) or the Institute of Credit Management (ICM).
As well as experience and qualifications, top credit controllers must have good communication skills and the ability to explain complex financial matters. An assertive but tactful manner is also a beneficial attribute, as is a solid understanding of maths and a capability to work to deadlines.
Use the the list below to find a recruitment agency that can place the right candidates into the right credit controller jobs.