Hotel staff recruitment agencies will work with travel employers to supply staff such as porters, managers, cleaners, concierges and receptionists for permanent or temporary hotel jobs. Hotel personnel are responsible for ensuring the efficient running of an establishment and travel staffing firms will commonly have relationships with a number of relevant clients including local independents and nationwide chains.
The duties of hotel staff can vary but candidates will be expected to work as part of a team to provide an adequate service to guests / customers. Managers will typically manage all areas of an establishment, however larger hotels may assign a different manager to each department within the business. Job roles such as a porter or concierge will be expected to assist guests directly, whereas cleaners and housekeeping staff will maintain the upkeep of the premises. The majority of sector workers will work on a shift basis, with recruiters also often supplying personnel for weekend and evening hours.
Salaries can vary between £12K-£60K, with senior professionals such as a restaurant or hotel manager being at the top end of this scale. Room attendants, porters and concierge staff will see starting earnings of around £12K-15K per annum, however large UK hotels may offer higher financial rewards. Much of the industry is considered part time but workers can increase their earnings with tips or overtime.
For jobs such as a porter, concierge or housekeeper, qualifications aren't a barrier to entry; however previous experience within a hospitality or catering role will be seen as an advantage. Candidates looking to improve their skills might choose to take a course within customer service, hospitality or leisure, but this isn't a necessity. Most senior managers / executives will have progressed from a junior or entry role, however degrees / HNDs in hotel management or business studies could prove to be beneficial.
Top candidates will need to have excellent customer service skills and be comfortable working in a team. They must also be good time keepers, reliable and be able to communicate effectively. Hotel staff recruitment agencies will be able to supply candidates with these necessary qualities and be able to place them into the permanent, temporary or seasonal vacancies of their clients.