IT Support recruitment agency listing
IT support workers are responsible for helping computer users to resolve technical issues. Depending on the environment in which they are working in, they may be referred to as technical support people or help desk operators.
IT support staff require sound technical knowledge, preferably demonstrated through IT qualifications, such as degrees, BTEC National Diplomas or Higher National Diplomas in IT. In addition to technical aptitude, IT support people should have good communication and problem solving skills and an ability to multitask and prioritise.
Training for new recruits comprises a combination of on-the-job learning and formal training courses. Staff may work towards qualifications from a professional body, such as the British Computer Society (BCS), the Service Desk Institute (SDIe) or the Information Technology Infrastructure Library (ITIL).
IT support people are employed in all industry sectors, including finance and retail. Employment opportunities are available with companies large and small and jobs are advertised through trade publications and recruitment agencies. IT support workers tend to work around 37 hours a week. They may work in a shift pattern to provide 24-hour support. Weekend and evening work is therefore common.
Average starting salaries for IT support professionals are around £15,000 a year. With experience, staff may take home salaries of around £20,000 a year.